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发表于 2010-11-20 13:12:12 |显示全部楼层
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西安论坛大爆料栏目
how to respond to customer loss
many Internet cafe operators that customer loss is a result of Internet cafes, in fact, this is a process. Typically, customers for the shortcomings of Internet cafes will complain, this is actually the customer of Internet cafes operating recommendations. Since many Internet cafe operators to ignore customer complaints, no improvement, the customer ultimately disappointed to leave the cafe. So, Internet cafes customer loss is a process, rather than a result.
each bar will have the phenomenon of customer loss, but the tourists have different reasons for the loss, customer loss methods should naturally be different. However, there is a common response to customer loss approach and find the crux of the right medicine. In addition to the design to retain customers, the open source is also a response to the new Internet cafes in a good way to customer loss.
3, price is not a response to customer loss recipe: Whenever customer loss, many Internet cafes are usually ways to deal with the price. Facts have proved that price is not a response to the loss of a recipe source. Indeed, many customers are very sensitive to price, but pay more attention to service and experience. Just think, if many customers are not satisfied with the services of Internet cafes to leave, Internet cafes blindly price strategy is hard to heal the loss of source of the disease difficult. In this, I again remind cafe operators, cutting is not respond to customer loss recipe, do not meet customer loss to reduce the price.
hardware facilities from the perspective of Internet cafes, Internet cafes have been those who fully equipped business office reception, and other financial stocks, such as the ability of the user. Early stage of development in the Internet cafes, Internet cafes who almost became the business office mobile office. However, in order to explore these business users and financial users, Internet cafes may wish to open a separate area for those users. Keep pace with the hardware environment as long as Internet cafes, Internet cafes and the speed of machines and system security can be authorized users, business people and financial people will become loyal customers, Internet cafes are not hard thing.
3, friends and customers respond to customer loss: China five thousand years of Chinese culture is particularly important so that each emotion, Internet cafes, customers are no exception. For customers of the psychological, Internet cafe operators may wish to make friends with customers, this can weaken the customer loss,ugg tall boots, because once the customers and bar managers or staff have become friends, because of the sensibilities and will not escape from Internet cafes. However, the feelings go sensibilities, the customer does not become a customer loss is also a member of the precondition, that is, beyond the bars do not do to maximize the customer's tolerance.
go looking for that customer loss
customer loss, looks like a very simple question, in fact, behind this there are too many complex factors. Since many Internet cafe operators do not know the complexity of this problem, resulting in the loss of more and more serious source. Because of this, Internet cafe Internet cafe operators to source in response to the loss of time, we should first find the root of the problem and then prescribe the right medicine.
written in the last: Internet cafe customers like flowing water, changing every day, every day the loss of Internet cafes can not really put an end customer loss. For operators, the source in order to weaken the impact of the loss of performance of Internet cafes, one old improve their daily operations to appease the customer, and second, to develop new customers. In short, the response to the loss of far more than eighteen cafes source type, and Internet cafe operators, we should also focus more on developing new customers, this is the most important response to customer loss.

crux of the problem, it is already too late. To maximize the customer base to avoid the loss of Internet cafes, Internet cafes operators also need to prepare in advance. Internet cafes in the daily operations, respond to customer loss mainly in the following way.
now, most Internet cafes in the customer base is relatively simple to wage earners, migrant workers, ethnic and student oriented. This part of the group's relatively low income customers, the price is also very sensitive to the requirements of Internet cafes is unusual harsh. Once a little cafe in the service unsatisfactory, it will escape the loss of Internet cafes to become a member of the source. In response, Internet cafes in developing new customer groups, may wish to target the high income customers,Tory Burch Sandals, high quality user groups. Business users and finance users may well be a potential target groups of Internet cafes.

business has been good, there are many repeat customers, Internet cafes are often full, lined up on weekends often the case on the machine. However, business has plummeted recently, weekend attendance of Internet cafes are also only about 80% sold out of the situation has gone. See this issue, the king began to find some owners of Internet cafes members to find answers to the king the boss in the chat that, due to several Internet cafes near the newly opened, the operating system than the king the boss a lot of Internet cafes to be smooth, but there are many games available choice for users. Because the machine running Internet cafes Wang boss is not too smooth, a lot of games have not been updated, many customers will go to other cafes online. After listening to some customer complaints, Wang boss found the crux of customer loss, to be improved, the cafe's customer loss phenomenon has been greatly improved.
another way to respond to customer loss
2, culture-loving customers to improve Internet cafes sticky: Internet cafes not sticky, will lead to customer loss. Imagine, no cafes good environment to attract customers, not a good machine configuration to attract customers, and no fun games to attract customers, customer loss is inevitable. If an Internet cafe playing \.
from another perspective, the impact of the Internet cafe Internet cafe customer loss of business, tourists should also aimed at inhibiting the loss of performance decline. From this perspective, to develop new customers, but also respond to customer loss. Internet cafes in the actual operation, many Internet cafe operators to retain existing customers blindly, but did not think to open up a new customer to deal with customer loss.
in the cafe business,air 95, the customer lose every day. Strictly speaking, the number of customers lost to Internet cafes every day when dozens of people, Internet cafe operators will be aware of. Once a customer loss of Internet cafes, Internet cafe operators to do is to seek Internet cafe Internet cafe business customers some of the views, as Internet cafes existing customers will likely be about the loss of customers. In addition to Internet cafe operators to seek the views of customers, the network and the Internet cafe staff also result in customer loss to identify the problem, because usually the time of consumption in the cafes, Internet cafes exist some problems for customers usually complain. Now, we may combine some cases, how to find the source to see the crux of the loss.
matter what business, customer loss is a complex issue. Not only is the cafe, an Internet cafe every problem is not the same customer loss, customer loss that doomed the deal without a fixed pattern. However, the cafe has a fixed response to customer loss or ideas to be found, the first step is to find the crux of customer loss.
should first find out the crux of customer loss!
To effectively avoid
cafe customer loss, Internet cafe operators must have some understanding of customer loss. Over the years, the Internet cafe operators to respond to customer loss, usually produces a few errors. Here, the author from the perspective of marketing, customer loss to talk about the number of Internet cafes, as well as Internet cafe operators generated by the loss of the source of errors.
King of the Internet cafe owner
1, listen to customer complaints: Internet cafes for customer service, customers have to complain, which proves there are Internet cafes in the business of many deficiencies. Internet cafe operators to be good at listening to customer complaints, and to analyze the situation according to their own, once the problems that lead to customer loss must be promptly improved. In this, I also remind operators of Internet cafes, not all complaints have to listen to the customers. Couple of customers complain does not mean that Internet cafe operators have problems, most of customer complaints can prove problematic Internet cafes.
you know how much customer loss?
customer loss is very difficult for all Internet cafes are a business issue, but also for the many Internet cafe operators the operation of a headache. In order to solve this business challenge, many Internet cafe owners think hard to reduce customer loss, eventually with little success. In fact, the customer loss is inevitable that every business is the problem of Internet cafes is no exception. Because of some improper cafes business strategy formulation, making the loss of Internet cafes not improve passenger flow. From a marketing point of view, every business can not stop customer loss, but can reduce the maximum rate of customer loss. Therefore, the cafe should customer loss, the first loss of the source have a correct understanding of the objective.


1, customer loss is a process: Internet cafe is a place of business to provide Internet services in their daily business, some small details of the source are likely to result in the loss of Internet cafes. Give a simple example, Internet cafes on the ground a little bit dirty; poor quality of air cafes, often with foot odor; cafes keyboard too hard to use; speed Internet cafes too cards, play games, they often dropped; the operation of Internet cafes systems often have a virus ... do not ... every detail of customer satisfaction, customer consumption are likely to no longer go to Internet cafes, which led to the loss of a source of Internet cafes.
In addition, Internet cafes can continue to develop existing customer groups, increase students, migrant workers, salary earners and the number of family members. As long as the total number of customers of Internet cafes, Internet cafes, customer loss rate become smaller. Imagine the loss of 20 customers a day cafes, Internet cafes only 200 if the customer, the loss of 20 pairs of the impact of Internet cafes is quite large; 2 million customers if the Internet cafes, Internet cafes loss of 20 customers is negligible. In short, the Internet cafes in addition to retaining the existing customer base, but also another way to open up new customer groups, as long as the customer base gets bigger, the loss of natural source is not a problem.
2, the loss can not completely eliminate the source: Internet cafes as a service organization, the need for all kinds of customer service. Some customer service is more critical for Internet cafes, Internet cafes, some customers more selective environment or machine configuration, and some customers are more selective speed. There is a folk saying goes, hard to please. Even if the environment no matter how good bar, excellent service again, it is difficult to meet the needs of each customer because each customer's needs are different. Some of the details as long as there are Internet cafes where the customers are not satisfied, customer loss will not stop. As we all know, There is no absolute thing, Internet cafes can not make every customer satisfied, in that case, customer loss, how will eliminate it?
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